Shuvo Gaming Privacy Policy
How your personal information is collected, why it is retained, and how it is kept secure — all explained transparently here. At Shuvo Gaming, your privacy is our highest priority.
Our Commitment to Data Protection
How Shuvo Gaming Protects Your Data — At a Glance
SSL Encryption Protection
Every data exchange on the Shuvo Gaming platform is secured with 256-bit SSL encryption. Your password and payment details are completely inaccessible to third parties.
Sale of Data is Strictly Prohibited
Shuvo Gaming never sells your personal information. Sharing your data with advertisers or unauthorized third parties is strictly prohibited — that's a non-negotiable policy.
Full Transparency
What data we collect, why we collect it, and how long we keep it — all of it is clearly set out in this Privacy Policy. There are no hidden processes.
Your Data, Your Control
Shuvo Gaming members can view, correct, and request deletion of their personal information. You are the owner of your own data.
Cookie Management
Shuvo Gaming uses only essential cookies. Your consent is obtained for analytics cookies, and you can opt out at any time.
Scheduled Data Deletion
Once your account is closed and the required legal retention period has passed, shuvo gaming will permanently delete your personal data.
Our Commitment: Protecting your privacy at Shuvo Gaming is our highest responsibility. This policy explains exactly what we do — and what we do not do — with your information.
01 Introduction
Shuvo Gaming (hereinafter referred to as "we", "us", or "the platform") is a trusted online gaming platform in Bangladesh. Protecting the privacy of your personal information is not merely a legal obligation for us — it is an ethical responsibility.
This Privacy Policy This will inform you of what information Shuvo Gaming collects, how it is used, who it may be shared with, and what rights you have over your data. By using Shuvo Gaming's website, mobile app, and other digital services, you are agreeing to this Privacy Policy.
We always operate with full transparency. If anything is unclear, feel free to reach out to our support team.
02 What Information We Collect
Shuvo Gaming collects two types of information from you — what you provide directly and what is automatically gathered while you use the platform.
Directly Provided Information
- Identity Information: Full name, date of birth, and national ID number.
- Contact Information: Email address, mobile number, and home address.
- Financial Information: bKash/Nagad/Rocket number, bank account details (required for transactions).
- KYC Documents: Photo of your National ID or passport (for identity verification).
- Support Information: Information you share when contacting us.
Automatically Collected Information
- Device Information: IP address, browser type, and operating system.
- Usage Information: Pages you visited, time spent, and games you played.
- Transaction Logs: Deposit, withdrawal, and betting history.
- Location Information: Your approximate location (based on IP address).
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Name & Date of Birth | Identity Verification & Age Confirmation | Yes |
| Email & Mobile | Communications & Security Notifications | Yes |
| Payment Information | Processing Transactions | Yes |
| Device & IP | Security & Fraud Prevention | Automatic |
| Gaming History | Responsible Gaming Monitoring | Automatic |
03 How We Use Your Information
Shuvo Gaming uses your information only for specific and legitimate purposes. Your Privacy Your data is never used in any way that could constitute a violation.
- Account Management: For registration, login, and profile management.
- Transaction Processing: For processing deposits, withdrawals, and bonus payments.
- Ensuring Security: To prevent account hacking, fraud, and money laundering.
- Customer Support: To respond to your complaints or queries.
- Legal Compliance: To comply with applicable laws and regulatory requirements.
- Responsible Gaming: To identify and prevent problem gambling behavior.
- Service Improvement: To enhance your platform experience (using anonymized data).
What We Don't Do: Sharing your data with third parties for advertising, sending marketing emails without your consent, or selling your data.
04 Data Sharing & Third Parties
Shuvo Gaming does not sell your personal data under any circumstances. However, limited information may be shared with trusted partners where strictly necessary.
When Your Information May Be Shared
- Payment Processors: Only the information necessary to process transactions with bKash, Nagad, Rocket, or your bank.
- KYC Verification Services: With authorized verification providers to confirm your identity.
- Law Enforcement Agencies: By court order or legal obligation.
- Fraud Prevention Organizations: For industry-level data sharing to prevent gambling and financial fraud.
Every third-party partner is required to comply with Shuvo Gaming's privacy standards and may not use your information for their own purposes.
05 Cookie Policy
Shuvo gaming uses cookies in your browser to improve your platform experience. Cookies are small text files stored on your device.
Types of Cookies We Use
- Essential Cookies: For login sessions and security purposes. The platform cannot function without these.
- Functional Cookies: To remember your language preferences and settings.
- Analytics Cookies: To understand which parts of the platform are most used (with your consent).
You can disable cookies at any time through your browser settings, though some features may become limited as a result.
06 Data Protection Measures
Shuvo Gaming follows industry-standard technologies and processes to keep your data secure.
- 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
- Secure Servers: Your data is stored on firewall-protected servers.
- Two-Factor Authentication (2FA): To prevent unauthorized access to your account.
- Regular Security Audits: Regular audits to identify and address vulnerabilities.
- Staff Training: Only authorized personnel can access data on a need-to-know basis.
In the event of a security breach, Shuvo Gaming will notify affected members within 72 hours and take prompt steps to resolve the issue.
07 Your Rights
Every Shuvo Gaming member holds the following rights over their personal data:
Right to Access
To find out what information we hold about you, please submit a request to our support team.
Right to Rectification
You may request a correction if any of your information is inaccurate or out of date.
Right to Erasure
You may request deletion of your data, subject to specific conditions.
Right to Data Portability
You may request an export of your data in a structured format.
Right to Object to Processing
You may object to your data being used for specific purposes.
Marketing Opt-Out
You can request to stop receiving promotional emails or SMS at any time.
To exercise any of the rights listed above, support@shuvogaming.netvia email. We will respond within 30 business days.
08 Data Retention Period
Shuvo Gaming does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
| Data Type | Retention Period |
|---|---|
| Account Information (Active) | For as long as your account remains active |
| Account Information (Closed) | 5 years after account closure (as required by law) |
| Transaction Records | 7 years (in compliance with financial regulations) |
| KYC Documents | 5 years |
| Support Contact | 3 years |
| Analytics Data | 2 years (anonymized) |
09 Children's Privacy
Shuvo Gaming is a platform strictly for adults (18+). We do not knowingly collect information from minors.
If we become aware that a minor has created an account, that account will be closed immediately and all collected data will be permanently deleted.
If you believe a minor is using our platform, please support@shuvogaming.net.
10 Privacy Policy Updates
Shuvo Gaming may, where necessary, update this Privacy Policy may be updated. In the event of significant changes, we will:
- We will send a notification to the email address used during registration.
- A notice will be displayed when you access the platform.
- We will update the "Last Updated" date at the top of this page.
Continuing to use the platform after any changes means you have accepted the updated policy.
11 Get in Touch
For any privacy-related questions, complaints, or requests, please get in touch with us:
Email: support@shuvogaming.net
Our data protection team is available 24/7, seven days a week. General requests are responded to within 24 hours, and complex matters are addressed within 30 business days.